Refund Policy
Last updated: 11 November 2026
Our reports are digital products delivered instantly on screen, so purchases are generally non-refundable once the report has been delivered.
We will give a full refund if
- you paid but your report did not load or could not be generated;
- the report is clearly defective (for example, blank or unreadable pages);
- you were charged more than once for the same order.
We cannot refund
- reports generated from birth details you entered incorrectly;
- disagreement with the content of a reading, which is for entertainment only.
How to request a refund
Email support@myborncode.com within 7 days of purchase with the email address used at checkout and a short description of the problem. Approved refunds go back to your original payment method, usually within 5–10 business days. Please contact us before opening a dispute with your bank; we usually resolve issues faster.
退款政策（中文）
报告是付款后立即在屏幕上交付的数字产品，交付后一般不予退款。如中英文版本不一致，以英文版为准。
以下情况全额退款
- 已付款但报告无法打开或生成失败；
- 报告明显有缺陷，例如页面空白或无法阅读；
- 同一订单被重复扣款。
以下情况不退款
- 因出生资料填错而生成的报告；
- 不认同解读内容（内容仅供娱乐）。
如何申请
请在购买后 7 天内发邮件到 support@myborncode.com，附上付款时使用的邮箱和问题说明。退款原路退回，一般需要 5–10 个工作日。向银行申请拒付前请先联系我们，通常能更快解决。